Refund & cancellation policy

You may cancel your subscription at any time. Any unused prepaid cycles are refunded on a pro-rata basis within seven (7) working days, less any delivery charges already incurred.

Requests to pause, skip, or cancel a particular Sunday delivery must reach us by or before the Friday 7:00 PM cutoff. Requests received after the cutoff apply from the following Sunday. A validly skipped prepaid delivery is credited or refunded on a pro-rata basis.

Please inspect your package on receipt. To be eligible for a replacement or refund, report any tampering, damage, or quality issue within 24 hours of delivery, with photographs and video that clearly and properly document such tampering, damage, or quality issue. Our team will inspect and verify your request and communicate the outcome to you. Requests made more than 24 hours after delivery cannot be accepted.

Once a package seal is broken, the item cannot be returned or refunded, except where we have specifically agreed in writing in response to a quality report under Section 3.

If an item is out of stock, we reserve the right to substitute an equivalent product of equal or similar value, unless you have opted out of substitutions in writing. If a substitute reaches you and does not meet this standard, report it under Section 3 for a replacement or refund of that item.

If we cancel a Sunday delivery due to circumstances beyond our reasonable control (e.g. heavy rain, flooding, road closures — see Force Majeure in the Terms), we will either reschedule it for the following Sunday or refund the delivery charge for that week, at our discretion, which shall be communicated to you accordingly.

If your order cannot be delivered because of incorrect address details or unsafe / no access, it is marked undelivered for that week. As the goods are perishable, the product cost for that order is not refundable, and re-delivery is not guaranteed.

The delivery charge applies per delivery and is not refundable once a delivery has been completed. It is refunded only where we cancel a delivery under Section 6.

Change of mind after a delivery has been completed;

Opened or seal-broken perishable items (except under Section 3);

Requests made more than 24 hours after delivery;

The product cost of orders undelivered due to incorrect address or unsafe access (Section 6).

Approved refunds are made to your original payment method (UPI / bank transfer / card). For cash-on-delivery orders, refunds are made by UPI or bank transfer to an account you nominate. Refunds are processed within seven (7) working days of approval; your bank or UPI provider may take additional time to credit the amount.

Contact us with your order details, the reason, and any photographs / video that clearly and properly document the claimed tampering, damage, or quality issue, using the contact details below. We will acknowledge your request and confirm the outcome after verification.

Grievance Officers (under the Consumer Protection (E-Commerce) Rules, 2020): Suyog Bharadkar / Saniya Alavani, Partners — 7498222777 / 9136011339 — info@mauliglobalexport.com / kaanan@mauliglobalexport.com.

Support hours: Monday to Friday, 10:00 AM – 6:00 PM (WhatsApp and call).

FSSAI License No.: 10260407108516169.

Governing law: These terms are governed by the laws of India, with courts at Mumbai having exclusive jurisdiction.