Sunday home delivery — Terms & Conditions

Deliveries run every Sunday within the published Vile Parle East and West service zones, between 9:00 AM – 1:00 PM unless you're notified of a change.

Subscribers can confirm orders/subscriptions from Monday 9:00 AM and must confirm by Friday 7:00 PM for that week's Sunday delivery through the free membership. Orders placed or confirmed after the cutoff move to the following Sunday.

A flat delivery and handling charge of ₹35 (Thirty-Five only), depending on your location, applies per delivery, per address, per Sunday — separate from and in addition to the price of the products ordered.

The delivery charge is payable regardless of order size and is not waived for partial or split deliveries, unless otherwise communicated through offers available.

MGE may revise the delivery charge with at least 7 days' prior notice to its active subscribers.

MGE commits to one (1) delivery attempt per address per scheduled Sunday.

The rider will attempt to contact you (call/knock/doorbell) on arrival. If you are unavailable, our rider will leave the order: (a) where the premises has a security desk / watchman, with the security; and (b) where there is no security desk, at your door, provided the rider judges there is no visible risk of theft, damage, or spoilage.

If neither option is safe or available, the order will be marked undelivered for that week and you will be notified. Re-delivery will be attempted on the next Sunday if communicated with the subscriber, and will attract a charge of ₹35 for that delivery if rescheduled.

Once an order is left with security or at your door per this policy, it is deemed successfully delivered, and risk and responsibility for the goods transfers to you effective immediately (see Section 8, Liability).

You may provide standing delivery instructions (e.g. "always leave with security") in writing to override the default at your own risk.

You are responsible for providing an accurate, complete delivery address with landmark and, where applicable, security/watchman contact details.

MGE is not liable for delays, misdeliveries, or non-delivery caused by incorrect, incomplete, or outdated address information.

Riders will not use personal/service lifts where restricted by the building, and will not wait beyond a reasonable time (approx. 5 minutes) at any single address, given the fixed delivery window per rider covering multiple subscribers.

Subscriptions shall be available on prepaid and cash on delivery basis via the payment methods listed at checkout (UPI / bank transfer / card / cash, as offered). If you choose cash on delivery but fail to pay at the time of delivery, we reserve the right to deny or reject delivery due to such failure of payment.

Billing cycle and renewal terms are as stated on your subscription plan at the time of subscription via phone number.

Failed or lapsed payment will result in that Sunday's delivery being paused until payment is regularised.

Requests to pause, skip, or cancel a Sunday delivery must reach us by the Friday cutoff (Section 1). Requests received after the cutoff shall apply from the following Sunday.

You may cancel your subscription at any time; unused prepaid cycles are refunded on a pro-rata basis within seven (7) working days, less any delivery charges already incurred.

Kaanan's fresh produce and other products are supplied in sealed, ambient-shelf-stable packaging (as applicable to the SKU), cultivated and/or manufactured under FSSAI-licensed farms and/or facilities.

Please inspect packaging on receipt. Report any tampering, damage, or quality issue within 24 hours of delivery, with photographs and video(s) that clearly document the issue, to be eligible for replacement or refund. On intimation, MGE will inspect and verify eligibility and communicate the outcome. Requests made more than 24 hours after delivery will not be accepted.

Once a package seal is broken, returns are not accepted except on specific request submitted in writing as per this section.

Where a specific produce / item / SKU is temporarily out of stock, MGE may substitute an equivalent product of equal or similar value, unless you have opted out of substitutions in writing, and deliver the same on the following Sunday.

MGE's liability, if any, for any single delivery is limited to the invoice value of that delivery.

Once an order is delivered per the Delivery Attempt Policy (Section 3) — handed to you, left with security, or left at your door — risk in the goods transfers to you effective immediately. MGE is not liable for loss, theft, tampering, or spoilage occurring after that point.

MGE is not liable for indirect or consequential loss arising from a delayed, missed, or rescheduled delivery.

Deliveries may be delayed, rescheduled, or cancelled due to circumstances beyond MGE's reasonable control, including but not limited to heavy rain/flooding, civil disturbance, strikes, government-mandated restrictions, road closures, and/or other weather-related issues faced by the farm.

Where a Sunday delivery is cancelled under this clause, MGE will notify affected subscribers as soon as practicable and either reschedule the delivery or refund the delivery charge for that week, at MGE's discretion.

Riders will not enter your flat; handover takes place at your apartment door, society gate, or security desk only.

Please treat delivery riders with courtesy. MGE reserves the right to discontinue service to any address where a rider faces abusive, threatening, or unsafe conduct.

Your name, address, contact number, and delivery instructions are used solely for fulfilling this delivery service and are not sold or shared with third parties except delivery/logistics partners strictly on a need-to-know basis to complete your delivery.

MGE may decline or discontinue delivery to any subscriber and/or address, at its discretion, in cases of repeated unavailability, unsafe access conditions, or a pattern of disputed deliveries, with notice furnished to the subscriber.

MGE may update these Terms & Conditions from time to time. Continued use of the Sunday delivery service after an update constitutes acceptance of the revised terms. Material changes (pricing, delivery-attempt policy, and/or other policies) will be communicated to the subscriber in advance.

These terms are governed by the laws of India, with courts at Mumbai having exclusive jurisdiction.

Grievance Officers (as required under the Consumer Protection (E-Commerce) Rules, 2020): Suyog Bharadkar / Saniya Alavani, Partners — 7498222777 / 9136011339 — info@mauliglobalexport.com / kaanan@mauliglobalexport.com.

FSSAI License No.: 10260407108516169 — displayed here and on product packaging as applicable.

For delivery issues, subscription changes, or complaints: 9136011339 (WhatsApp and call) · info@mauliglobalexport.com / info@kaananofficial.com · Monday to Friday, 10:00 AM to 6:00 PM.